Terms of Use: The Jemaa El Fna Suites & Spa
Welcome to The Jemaa El Fna Suites & Spa website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
1. Reservation and Booking: a. All room reservations are subject to availability. b. Guests must provide accurate and complete information during the booking process. c. The hotel reserves the right to cancel or modify reservations if it appears that a customer has provided false or fraudulent information.
2. Check-In and Check-Out: a. Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. b. Early check-in or late check-out requests are subject to availability and may incur additional charges.
3. Payment: a. A valid credit card is required to secure a reservation. b. The hotel reserves the right to pre-authorize credit cards before arrival. c. Payment is due upon check-in. We accept major credit cards.
4. Cancellation and Modification: a. Cancellations must be made 48 hours prior to the scheduled arrival date to avoid a one-night charge. b. Modifications are subject to availability and may be subject to additional charges.
5. Guest Conduct: a. Guests are expected to conduct themselves in a respectful and responsible manner. b. The hotel reserves the right to refuse service to guests who violate hotel policies.
6. Privacy Policy: a. Guest information will be handled in accordance with our privacy policy. Please refer to our Privacy Policy for details.
7. Liability: a. The hotel is not responsible for any loss, damage, or theft of personal belongings. b. Guests are liable for any damage caused to hotel property during their stay.
8. Force Majeure: The hotel shall not be liable for any failure or delay in performance arising from events beyond its control, including but not limited to natural disasters, government regulations, and strikes.
9. Changes to Terms: The hotel reserves the right to update or modify these terms at any time without prior notice. It is the responsibility of the user to review the terms regularly.
By using our website and making a reservation, you acknowledge that you have read, understood, and agreed to these terms of use. If you have any questions or concerns, please contact our customer service team.
